Orders Over $29 Ship Free!

Fast & Free Shipping
Qualifying orders over $29 ship free in the contiguous United States.

  • Fast & Free Shipping orders are processed in 1-2 business days from the date that the order was placed.
  • Fast & Free Shipping is only available to the lower 48 states.
  • Fast & Free Shipping is only available to physical addresses, and not available to PO Box addresses.
  • Order must contain $29 worth of qualifying items to ship free. Non-qualifying items may still ship on the same order (and will be charged for shipment).
  • May be used in conjunction with a promotional code or gift certificate. The qualifying amount is the total amount of the products purchased before the promotional certificate is applied.

Paid Ground Shipments

  • Paid ground shipments are processed in 1-2 business days from the date that the order was placed.

Expedited Shipments

  • Orders placed by 1:00 pm on a business day will ship that day. Orders placed later than 1:00 pm, or on weekends/holidays, will ship the following business day.

Freight Shipments
Some large or heavy items, marked with a Truck Freight Logo in their product detail, must ship on a pallet via a freight carrier.

  • The Freight cost calculation is done at the checkout process and is based on freight items.
  • Because we ship large volumes we receive a discount. This discount is passed on to you.
  • Freight cost is based on the following: Item weight, item volume, whether your address is marked as residential or business, and if a liftgate is required on the delivery truck.
  • Generally, shipping to a business location will be cheaper than a residential location.
  • A lift gate option must be selected at checkout if the destination does not have a forklift or loading dock. If a liftgate is not selected and the freight company determines it is necessary to unload your freight you will then be charged for a liftgate along with a surcharge for the trucking company having to drive the larger truck back to the depot and return with a smaller liftgate truck.
  • Freight orders will take 2-4 business days to process in our warehouse, and generally add an additional day to the transit time. (IMPORTANT: During Covid19 please check each shipping type at checkout for lead times)
  • If the address is designated as a “Limited access delivery” by Freight Companies, those charges may be billed to you directly by the freight carrier.
  • Our Web checkout will automatically quote one pallet per item. If you are ordering multiple smaller freighted items and think they might fit on one pallet please call 1-800-600-0033 for a custom freight quote.

APO and FPO Military Shipments
We have shipped to APO and FPO military addresses since 1995! We have a lot of friends and supporters in the military!

  • All APO/FPO orders are shipped via USPS.
  • APO/FPO orders do not qualify for free shipping.
  • We cannot send drop ship or freighted items to APO/FPO addresses.
  • Deliveries to APO/FPO zip codes that start with any number other than 9 may take up to 21 days for delivery.

International Shipments
We do ship internationally. All International shipments are sent via USPS Priority Mail International.

  • In Stock orders ship within 2-4 business days. (IMPORTANT: During Covid19 please check each shipping type at checkout for lead times)
  • International shipments are shipped at your own risk. We will not be able to replace items that are damaged in shipment.
  • Perishable items are shipped at your own risk. We will not be able to replace any perishable items.
  • USPS will fill out the paper work for any customs before it ships, however, the receiver is responsible for any duties and taxes.
  • USPS tracking information will be far less detailed than other carriers.
  • Please check with your country’s customs laws prior to finalizing an order.  It is possible ingredients, yeast, and/or any other items may not be allowed to be imported.
  • If an order is rejected at customs and returned to us or returned to us by the carrier for any reason, we will refund you excluding perishable items and shipping charges.
  • If using a forwarding company, we are not responsible for any missing or damaged items once that company accepts delivery from us.
  • Please be aware that all of our electrical equipment is wired for 110 v with US standard plugs unless otherwise noted.
  • If you have any questions or concerns, please contact our customer service department at 954-546-1444 or [email protected]

Returns

Sorry, because most Raw Brewing Co. – Kombucha.com items contain food, we do not offer returns.  Please contact our customer service department at 954-546-1444 or [email protected] for additional questions.