Shipping and Returns: Orders Over $39 Ship Free!

Fast & Free Shipping Qualifying orders over $39 ship free in the contiguous United States.

Fast & Free Shipping orders are processed in 1-2 business days from the date that the order was placed.
Fast & Free Shipping is only available to the lower 48 states.
Fast & Free Shipping is only available to physical addresses, and not available to PO Box addresses.
Order must contain $39 worth of qualifying items to ship free. Non-qualifying items may still ship on the same order (and will be charged for shipment).
May be used in conjunction with a promotional code or gift certificate. The qualifying amount is the total amount of the products purchased before the promotional certificate is applied.

Paid Ground Shipments

Paid ground shipments are processed in 1-2 business days from the date that the order was placed.

Expedited Shipments

Orders placed by 1:00 pm on a business day will ship that day. Orders placed later than 1:00 pm, or on weekends/holidays, will ship the following business day.

Freight Shipments Some large or heavy items, marked with a Truck Freight Logo in their product detail, must ship on a pallet via a freight carrier.

The Freight cost calculation is done at the checkout process and is based on freight items.
Because we ship large volumes we receive a discount. This discount is passed on to you.
Freight cost is based on the following: Item weight, item volume, whether your address is marked as residential or business, and if a liftgate is required on the delivery truck.
Generally, shipping to a business location will be cheaper than a residential location.
A lift gate option must be selected at checkout if the destination does not have a forklift or loading dock. If a liftgate is not selected and the freight company determines it is necessary to unload your freight you will then be charged for a liftgate along with a surcharge for the trucking company having to drive the larger truck back to the depot and return with a smaller liftgate truck.
Freight orders will take 2-4 business days to process in our warehouse, and generally add an additional day to the transit time. (IMPORTANT: During Covid19 please check each shipping type at checkout for lead times)
If the address is designated as a “Limited access delivery” by Freight Companies, those charges may be billed to you directly by the freight carrier.
Our Web checkout will automatically quote one pallet per item. If you are ordering multiple smaller freighted items and think they might fit on one pallet please call 1-800-600-0033 for a custom freight quote.

APO and FPO Military Shipments We have shipped to APO and FPO military addresses since 1995! We have a lot of friends and supporters in the military!

All APO/FPO orders are shipped via USPS.
APO/FPO orders do not qualify for free shipping.
We cannot send drop ship or freighted items to APO/FPO addresses.
Deliveries to APO/FPO zip codes that start with any number other than 9 may take up to 21 days for delivery.

International Shipments We do ship internationally. All International shipments are sent via USPS Priority Mail International.

In Stock orders ship within 2-4 business days. (IMPORTANT: During Covid19 please check each shipping type at checkout for lead times)
International shipments are shipped at your own risk. We will not be able to replace items that are damaged in shipment.
Perishable items are shipped at your own risk. We will not be able to replace any perishable items.
USPS will fill out the paper work for any customs before it ships, however, the receiver is responsible for any duties and taxes.
USPS tracking information will be far less detailed than other carriers.
Please check with your country’s customs laws prior to finalizing an order. It is possible ingredients, yeast, and/or any other items may not be allowed to be imported.
If an order is rejected at customs and returned to us or returned to us by the carrier for any reason, we will refund you excluding perishable items and shipping charges.
If using a forwarding company, we are not responsible for any missing or damaged items once that company accepts delivery from us.
Please be aware that all of our electrical equipment is wired for 110 v with US standard plugs unless otherwise noted.
If you have any questions or concerns, please contact our customer service department at 954-546-1444 or support@kombucha.com.

Returns

Sorry, because most Raw Brewing Co. – Kombucha.com items contain food, we do not offer returns. Please contact our customer service department at 954-546-1444 or support@kombucha.com for additional questions.